90-Day Money Back Guarantee
We are so sure about our supplements that we back them with a 90-Day Money-Back Guarantee!
All we ask is that you try any/all products you purchase for a full 30 days before deciding if you would like to initiate the return process.
Why? It's simple really. Natural herbal products take a while to build up in your pet's system; this means it can take up to a few weeks before you notice the effects.
Remember, these aren't prescription drugs, they're plant extracts. If you give them time to work, we think you'll be pleasantly surprised!
We hope our products work out for your pet, but if for any reason, you are not satisfied with your purchase, please contact our customer service team who can assist you with the return authorization.
If you would like to return the product or learn more about the policy, please visit our Refund Policy page
*Please note that we do not cover the cost of return shipping
"Very pleased with your customer service. The product I purchased was working,,,but unfortunately our boy passed from something unrelated. I notified customer service and they instructed me to turn back my second purchase. They then immediately gave me a refund. We also have a second dog and should she need anythRead more about review stating Very pleased with your customering I know where I will look. Thanks"
""1st order of BM Tone-Up GOLD (feline diarrhea) 3/5, but had sent my cat "home" to CA. Returned the product w/no problem whatsoever. 2nd order (the same) - other cat had the problem. Called for yet another RN nbr - cat had tried my neighbor's & refused to have anything to do w/it. A very pleasant customer service person reminded me I could only return the same product once (this was the 2nd time). (I never read return policies...duh) Maybe I could sell/give it to my neighbor? Couple days later they sent an email notifying me they had credited back the chg! Exceptional customer service - will recommend & order from them again. Oh, the product worked - after I got wet food to mix it in..""
"My dog has advanced congestive heart failure, so the product was not able to help her. However the great review is for how understanding the company was. I tried the product as instructed for over 30 days. When I didn’t see improvement the company gladly refunded my money as they guarantee. They were very courteous and understanding."