Ask An Expert

Dr. Jan is our staff veterinarian, though please note that our customer service staff do also regularly receive training directly from her, and are considered to be product experts themselves!

For the most timely service, we recommend reaching out to customer service team by phone, email, live chat, or Facebook Messenger:

Toll-Free: 1-877-633-2401
Live Chat: Icon on the lower right-hand side of your browser
Facebook: - look for the 'send message button'

If you would prefer to use the form below, please note that response time will vary depending on the volume and urgency of submissions, and may take several days.

Please consult your pet's own health care provider if they appear to be in distress.